Soho House Copenhagen is located within the historic Customs Chamber building overlooking the city’s inner harbour. As the brand’s first location in Denmark, this site required a modern IT infrastructure tailored to both front-of-house experiences and back office operations, while integrating with Soho House’s wider global systems.
Scope of Works
1. Core Infrastructure Deployment
- Design and configuration of Aruba core and edge switches to support VLAN segmentation across both floors of the venue and external staff office
- Deployment of secure SD-WAN connectivity and Firewall configurations
- Setup of IP schema, switch stacking, and fibre links across the dual-site structure
2. Wireless Network Implementation
- Oversight of Wi-Fi access point deployment following predictive heatmapping
- Addition of Aruba APs to existing cloud controller (Aruba Central)
- Post-installation wireless survey validation to optimise coverage across guest areas, staff spaces, and the outdoor terrace
3. User Equipment & Endpoint Setup
- Preparation and imaging of user devices, including desktops, laptops, and a MacBook
- Configuration of hosted SharePoint file/folder structures, AD policies, and mailbox provisioning via Microsoft 365
- Onsite and remote onboarding of Soho House team members prior to go-live
4. Third-Party Systems Coordination
- Collaboration with onsite vendors for integration of EPOS, CCTV, door access, and lighting control systems
- Structured patching schedule and physical installation of comms racks, PDU, UPS, and patch panels
- Implementation of dual high-bandwidth internet circuits for primary and failover redundancy
5. Go-Live Support & Documentation
- Onsite MicroNet engineer support during soft and public opening, ensuring operational readiness across all systems
- Creation of handover documentation including network diagrams and asset inventory
Key Technologies Deployed
- Networking: Aruba Switches, Aruba Access Points
- Security: Firewalls, SD-WAN
- Workstations: Lenovo Desktops, HP EliteBook Laptops, Apple MacBook
- Cloud Services: Microsoft 365, SmartDeploy Imaging, Hosted SharePoint
- Connectivity: GlobalConnect internet links with dark fibre between main and offsite locations
Outcome
Full dual-site deployment with seamless connectivity between venue and offsite office
Scalable, secure network infrastructure built to Soho House global standards
Strong collaboration with local and international teams to deliver within tight pre-opening timelines
Enhanced guest experience and back-office efficiency through reliable wireless coverage and consistent endpoint configuration
Why MicroNet
Our involvement in the Soho House Copenhagen launch is part of an ongoing partnership across multiple international locations. This project highlights MicroNet’s ability to operate within cross-border deployments while maintaining Soho House’s exacting IT standards —from hardware configuration to launch support, all delivered in alignment with local contractors and central stakeholders.
