Service 24 X 7

24x7 Global Service Desk

MicroNet Service Desk offers fully managed, proactive support and monitoring beyond traditional service desks. Our dedicated team provides comprehensive solutions, including unlimited phone and remote support, 24/7 system monitoring, and out-of-office hours support. Our clients can contact us by phone or email for immediate access to an engineer & quick resolution. Minimise downtime and maximise productivity with our proactive monitoring and responsive incident management.

Solutions

Service Level Agreement (SLA) offers a 4-hour target for remote resolution, and an 8-hour target for onsite resolution

Help Desk provides unlimited remote support and skilled engineers with years of industry experience

How it works

  • MicroNet provides flexible, 24/7 IT support services that improve staff experience and productivity, while reducing costs.
  • Our certified engineers along with our APEX platform deliver exceptional responsiveness, accountability, and IT security.
  • With a range of support channels to suit individual working styles and requirements, we drive innovation and offer cost reduction solutions through our automation platform.
  • Addressing IT issues in a timely manner is crucial for maintaining smooth operations. Our dedicated team monitors your systems 24/7, using state-of-the-art tools to identify and resolve potential issues before they impact your business.
  • In the event of a security incident or technical glitch, our rapid incident response team is on standby, ready to mitigate the situation swiftly and effectively.

Stay Connected

Stay Connected

E - mails

Telephone